Responsible Gaming at 8999be

1. Our Commitment to Safe Play

8999be is Bangladesh's trusted online cricket betting and casino platform, and we take our responsibility to our players with the utmost seriousness. We believe that gambling — whether on BPL cricket matches, T20 World Cup fixtures, slots, or live casino games — should be a source of entertainment and enjoyment, enjoyed safely and within clearly defined personal limits.

Our responsible gaming programme is not merely a compliance requirement. It reflects our genuine commitment to the wellbeing of every player who chooses to trust 8999be with their entertainment. We have invested in dedicated tools, trained our support staff in problem gambling awareness, and built proactive monitoring systems that flag unusual or potentially harmful patterns of play before they escalate.

8999be's responsible gaming framework is built around four core principles: Prevention (keeping underage individuals off the platform), Awareness (educating players about the risks of gambling), Control (giving players the tools to manage their own behaviour), and Support (ensuring that help is always available for anyone who needs it).

2. 18+ Age Restriction Policy

8999be operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any promotional activity on the platform. This policy applies to all players in Bangladesh regardless of their location, device, or payment method used.

2.1 Age Verification at Registration

During the registration process, players are required to declare that they are aged 18 or above. This declaration is a binding condition of account creation. 8999be reserves the right to request formal age verification documents — including a National Identity Card (NID) or passport — at any stage of the account lifecycle, including at the point of first withdrawal.

2.2 Consequences of Underage Registration

If 8999be discovers, at any point, that an account has been registered by a person under the age of 18, the following steps will be taken immediately:

• The account will be permanently closed without notice.
• All deposits made by the underage player will be returned to the original payment method (bKash, Nagad, Rocket, or bank account as applicable) less any withdrawals that may have already been processed.
• Any winnings generated during the period of underage play will be forfeited.
• The player's details will be retained on an internal blocklist to prevent future registration attempts.

2.3 Protecting Minors in Your Household

If you share a device or household with individuals under 18, 8999be strongly recommends taking the following precautions:

• Never share your 8999be account credentials with anyone, including family members.
• Log out of your account after every session on shared devices.
• Consider installing parental control or web filtering software on shared devices to block access to gambling websites. Tools such as Net Nanny, Covenant Eyes, or the built-in parental controls available on Android and iOS devices can help.
• Keep your device passcode private and ensure that saved passwords are not accessible to minors.

3. Recognising Problem Gambling

Problem gambling is a serious condition that can affect anyone, regardless of age, background, or financial situation. It is characterised by a persistent inability to control gambling behaviour despite negative consequences — financial, emotional, social, or professional. 8999be encourages all players to regularly reflect on their gambling habits and to seek help at the earliest sign of difficulty.

3.1 Warning Signs to Watch For

The following behavioural indicators may suggest that gambling is becoming a problem. These questions are adapted from widely used clinical screening tools. If you answer "yes" to several of the following, we strongly encourage you to contact our support team or one of the external resources listed in Section 7.

4. Player Protection Tools

8999be provides a comprehensive suite of player protection tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you full control over your gambling behaviour and to act as a safety net during periods when your self-control may be under pressure.

To activate any of the above tools, please log in to your 8999be account and navigate to the Responsible Gaming section in your account settings. Alternatively, contact our support team at [email protected] and a team member will assist you in setting up the appropriate limits within one business day.

5. Self-Exclusion Options

Self-exclusion is the most powerful protective measure available to 8999be players. When you request a self-exclusion, your account is suspended, login access is blocked, and you are removed from all marketing communications for the duration of the exclusion period. 8999be takes self-exclusion requests extremely seriously and processes them as a priority.

5.1 Available Exclusion Periods

• 30-Day Exclusion: A short-term break for players who need time away from the platform. Your account is suspended for 30 calendar days, after which you may request reinstatement.
• 90-Day Exclusion: A medium-term break suitable for players who feel they need a longer period of reflection and distance from gambling.
• 6-Month Exclusion: An extended exclusion period for players dealing with more persistent difficulties. Reinstatement after 6 months requires a formal written request and a cooling-off confirmation.
• 12-Month Exclusion: A full-year exclusion that gives players significant time to seek professional support and restructure their relationship with gambling.
• Permanent / Lifetime Exclusion: A permanent and irreversible closure of your 8999be account. This option is available to any player who feels they should never return to gambling. A lifetime exclusion cannot be reversed.

5.2 How to Request Self-Exclusion

To request a self-exclusion from 8999be, please contact our support team at [email protected] using the subject line "Self-Exclusion Request" and include your registered account username, your date of birth, and your desired exclusion period. Your request will be acknowledged within 24 hours and the exclusion will be activated within one business day of verification.

5.3 What Happens During Self-Exclusion

• Your account is suspended and you cannot log in.
• All pending bets are settled normally; any winnings or remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account).
• You will not receive any promotional emails, SMS messages, or push notifications from 8999be during the exclusion period.
• Your personal data is retained in accordance with our Privacy Policy and legal obligations, but is not used for any marketing purpose.

6. Deposit & Time Limits

Setting financial limits is one of the most effective ways to keep gambling enjoyable and within your budget. 8999be supports a range of flexible limit types that can be customised to fit your personal circumstances. These limits apply across all deposit channels available to Bangladeshi players, including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, BRAC Bank, and City Bank.

6.1 Deposit Limits

Deposit limits can be set at three intervals:

• Daily Deposit Limit: The maximum total amount (in BDT) you can deposit into your 8999be account in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total deposit amount across a rolling 7-day window.
• Monthly Deposit Limit: The maximum total deposit amount within any calendar month.

There is no minimum limit amount — you can set a daily cap as low as ৳500 if that is appropriate for your situation. Reducing a deposit limit takes effect immediately. If you wish to increase a limit you have previously set, a mandatory 24-hour waiting period applies before the increase comes into force. This cooling-off period is a deliberate safeguard against impulsive limit changes made under pressure.

6.2 Session Time Limits

Session time limits allow you to control how long you spend on the 8999be platform in a single sitting. You can set your preferred session duration (in minutes or hours), and when the limit is reached, you will receive a notification. You can optionally configure the system to automatically log you out when the session limit is reached, requiring you to actively choose to start a new session.

6.3 Reality Check Frequency

In addition to hard session limits, 8999be offers a reality check feature that sends you a brief pop-up reminder at regular intervals (e.g., every 30 minutes, every 60 minutes, or every 2 hours) showing your current session duration and net financial position. This feature is designed to keep you aware of how long you have been playing without forcing a session end.

7. Support & External Resources

8999be is here to support you — but we also recognise that professional counselling and independent support organisations can provide a level of expertise and impartiality that our own team cannot fully replicate. If you or someone you know is struggling with a gambling problem, please consider reaching out to the resources below in addition to contacting 8999be directly.

7.1 Guidance for Friends and Family

If you are concerned about the gambling behaviour of a friend or family member in Bangladesh, the following steps may help:

• Approach the conversation with empathy, not accusation. Problem gambling is a recognised behavioural condition, not a moral failing.
• Avoid covering gambling debts on behalf of the person, as this can enable continued harmful gambling without addressing the root issue.
• Encourage the person to contact 8999be directly to set up protective tools, or offer to help them do so.
• Consider seeking your own support — caring for someone with a gambling problem can be stressful, and support groups for affected family members exist internationally (such as Gam-Anon).

7.2 Financial Wellbeing

If gambling has caused financial difficulties, please consider reaching out to a financial counselling service. In Bangladesh, several NGOs and bank-affiliated services offer free or low-cost financial counselling to individuals experiencing debt or financial hardship. 8999be's support team can provide further guidance on this if requested.

8. Responsible Gaming FAQ

How do I set a deposit limit on my 8999be account?

Log in to your account and navigate to the Account Settings section, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Alternatively, email [email protected] with your preferred limit amount and period, and our team will apply it within one business day.

Can I cancel a self-exclusion early?

For exclusion periods of 30 days or less, a formal request to end the exclusion early may be considered after a minimum of 7 days, subject to a 24-hour confirmation period. For exclusion periods of 90 days or longer, early reinstatement is not permitted — the full exclusion period must be completed. Permanent exclusions are irreversible under all circumstances.

Will 8999be still send me promotions during a self-exclusion?

No. When a self-exclusion is activated, you are immediately removed from all marketing lists. You will not receive bonus offers, tournament notifications, deposit match promotions, or any other marketing communications from 8999be during the exclusion period.

What happens to my account balance if I self-exclude?

Any remaining balance in your account at the time of self-exclusion will be returned to your registered payment method — your bKash wallet, Nagad account, Rocket account, or bank account. This process is completed within 5 business days of the exclusion being activated.

Can I increase my deposit limit immediately?

No. Increasing a deposit limit that you have previously set is subject to a mandatory 24-hour cooling-off period. This delay is a deliberate safeguard to protect you from making impulsive financial decisions during a session. The increase will come into effect automatically after 24 hours if you have not withdrawn the request.

What is the minimum age to play on 8999be?

The minimum age to register and play on 8999be is 18 years. This applies to all players across Bangladesh , regardless of their location, device, or payment method. Players under 18 are strictly prohibited from using the platform in any capacity.

How do I know if my gambling is becoming a problem?

Some key warning signs include gambling with money reserved for essential expenses, chasing losses, lying to others about your gambling activity, feeling unable to stop, or experiencing significant distress when not gambling. If any of these resonate with you, please use the self-assessment in Section 3 above and consider contacting our support team at [email protected] for confidential guidance.

Is my responsible gaming request kept confidential?

Yes. All responsible gaming requests — including self-exclusion requests, limit-setting requests, and support enquiries — are handled with complete confidentiality by our dedicated responsible gaming team. Your information will not be shared with third parties except where required by law.