Privacy Policy for 8999be

1. Information We Collect

8999be collects personal information from you in two primary ways: information you provide directly when registering and using the platform, and information collected automatically through your interaction with the website and its features. We are transparent about both categories and detail them fully below.

1.1 Information You Provide Directly

When you create an account with 8999be, deposit funds, request a withdrawal, contact our support team, or participate in a promotional offer, you may provide us with the following categories of personal information:

• Identity Data: Your full legal name as it appears on your national identity card (NID) or passport, date of birth, and gender.
• Contact Data: Your mobile phone number, email address, and residential address within Bangladesh (including district and division, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account Credentials: Your chosen username and a hashed version of your password. We never store your password in plain text.
• Financial Data: Your payment account details used to process deposits and withdrawals, which may include your bKash wallet number, Nagad wallet number, Rocket account, Upay account, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, and similar Bangladeshi financial institutions.
• Verification Documents: Copies of identity documents submitted during the Know Your Customer (KYC) process, such as your National ID card (NID), passport, or official birth certificate issued by a Bangladeshi authority.
• Communications Data: The content of any messages, emails, or support tickets you send to the 8999be team, including records of live chat sessions.

1.2 Information Collected Automatically

When you access and navigate the 8999be platform, certain technical and behavioural data is collected automatically. This data is used primarily for security, fraud prevention, platform optimisation, and the delivery of a personalised user experience:

• Device and Technical Data: Your IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and Behavioural Data: Pages visited, games played, bets placed, session duration, click patterns, wagering history, deposit frequency, and promotional offers interacted with.
• Location Data: Approximate geographic location derived from your IP address, used to verify that your access is consistent with Bangladesh-based usage and to enforce regional eligibility requirements.
• Cookie and Tracking Data: Data collected via cookies, web beacons, pixel tags, and similar technologies as further described in Section 4 of this Privacy Policy.

2. How We Use Your Data

8999be processes your personal data for specific, legitimate, and lawful purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises the primary processing purposes and the legal basis underpinning each:

Where 8999be relies on legitimate interests as the legal basis for processing, we have assessed that our interests are not overridden by your fundamental rights and freedoms. You may request further information about any such assessment by contacting us at [email protected].

3. Data Sharing & Third Parties

8999be does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We do, however, share certain personal data with a limited and carefully selected set of third-party service providers and partners where this is necessary for the operation of the platform, the fulfilment of legal obligations, or the protection of our legitimate interests.

3.1 Categories of Third-Party Recipients

• Payment Processors and Mobile Financial Service Providers: We share financial and identity data with providers such as bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard for the sole purpose of processing deposits and withdrawals on your behalf. These providers process your data in accordance with their own privacy policies and are bound by contractual obligations to protect your information.
• Game Content Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and technical data necessary to deliver game content and verify game outcomes. These providers do not receive your full identity or financial data.
• Identity Verification and KYC Partners: Where we use third-party tools to assist with document verification, those providers are contractually bound to process your documents exclusively for verification purposes and may not retain or use your data for any other purpose.
• Fraud Prevention and Security Services: We may share device and behavioural data with specialised security partners to assist in detecting and preventing fraudulent activity, account takeovers, and prohibited use of the platform.
• Legal and Regulatory Authorities: 8999be may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of 8999be, its players, or the public.
• Professional Advisers: Lawyers, auditors, and other professional advisers retained by 8999be may access personal data on a need-to-know basis in the course of providing their services, subject to strict confidentiality obligations.

4. Cookies & Tracking Technologies

8999be uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to enhance your user experience, to analyse usage patterns, and to deliver relevant content. A cookie is a small text file placed on your device by a web server when you visit a website. It enables the website to recognise your device on subsequent visits and store preferences or session information.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the operation of the 8999be platform. They enable core functions such as session management, secure login, and the processing of in-platform transactions. The platform cannot function properly without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, currency display, and notification preferences — so that you do not need to re-enter them on each visit.
• Analytics Cookies: We use analytics technologies to understand how players navigate the platform, which games are most popular, and where users encounter difficulties. This data is used in aggregate form to improve the platform's design and performance. Individual usage data collected for analytics purposes is anonymised wherever possible.
• Security and Fraud Prevention Cookies: These cookies assist our security systems in identifying suspicious activity, detecting automated bots, and preventing unauthorised access to player accounts.

4.2 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from accessing the core functions of the 8999be platform, including login and deposits. For guidance on managing cookie settings, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or equivalent mobile browser).

5. Data Retention

8999be retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with our legal and regulatory obligations, or to resolve disputes and enforce agreements. The following general retention principles apply:

• Active Account Data: Personal data associated with an active 8999be account is retained for the duration of the account's existence, plus a post-closure period as described below.
• Post-Closure Retention: Following the closure of an account — whether voluntary or initiated by 8999be — core identity data, financial transaction records, and KYC documentation are retained for a minimum period of five years from the date of account closure. This retention period is mandated by anti-money laundering regulations and financial record-keeping obligations.
• Communications and Support Records: Records of support communications, including emails and live chat transcripts, are retained for a period of three years from the date of the communication, or longer if the communication relates to an unresolved dispute.
• Marketing Data: Where you have consented to receive marketing communications from 8999be, your contact details are retained for this purpose until you withdraw your consent. Following withdrawal of consent, contact details are removed from active marketing lists within a reasonable timeframe.
• Cookie and Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes personal data. Raw session and device data collected via cookies is typically retained for a period of up to 26 months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 8999be's internal data disposal procedures.

6. Data Security

8999be implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:

• Transport Layer Security (TLS/SSL): All data in transit between your device and 8999be's servers is encrypted using current industry-standard TLS protocols. The padlock icon in your browser address bar confirms that your connection is secure.
• Password Hashing: Account passwords are processed using a one-way cryptographic hashing algorithm. 8999be staff cannot view your password, and even in the event of a data breach, hashed passwords cannot be directly reversed to reveal the original credential.
• Access Controls: Access to personal data within 8999be's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific functions, and all access is logged and audited.
• Two-Factor Authentication: 8999be supports and encourages the use of two-factor authentication (2FA) for player accounts, adding an additional layer of protection beyond the standard username-and-password combination.
• Regular Security Reviews: 8999be conducts periodic internal and external security assessments to identify and remediate vulnerabilities in its systems and processes. Game provider integrations are also subject to security review as part of the partner onboarding process.
• Incident Response: In the event of a personal data breach that poses a risk to players' rights and freedoms, 8999be will take prompt remedial action and notify affected players in accordance with applicable legal requirements.

7. Your Privacy Rights

As a player on the 8999be platform, you hold a number of rights in relation to the personal data we hold about you. These rights are described in detail below. To exercise any of these rights, please submit a written request to [email protected]. We will respond to all valid requests within a reasonable timeframe and may require you to verify your identity before processing your request.

7.1 Right of Access

You have the right to request a copy of the personal data that 8999be holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receipt of a valid request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and, where applicable, the third parties with whom the data has been shared.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account-level data such as your contact details, you may be able to update certain fields directly through your account settings. For identity data that was verified during the KYC process, corrections must be submitted with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Please note that this right is subject to important limitations: 8999be is legally required to retain certain categories of data (particularly financial records and KYC documentation) for a minimum period following account closure, and erasure requests that conflict with these obligations cannot be fulfilled in full during the mandatory retention period.

7.4 Right to Restriction of Processing

In certain circumstances — such as where you contest the accuracy of data we hold, or where you have objected to processing based on legitimate interests while that objection is being assessed — you may request that we restrict the active processing of your personal data. Restriction means that we may continue to store the data but will not process it further until the restriction is lifted.

7.5 Right to Data Portability

Where processing of your data is based on your consent or on a contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where 8999be relies on legitimate interests as the legal basis for that processing. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time, without being required to provide any justification. To opt out of marketing communications, please contact us at [email protected].

7.7 Rights Related to Responsible Gaming

Players who wish to exercise self-exclusion, set deposit limits, or activate cooling-off periods as part of their responsible gaming management may do so through 8999be's player protection tools. These features involve the processing of personal data and are fully compatible with your privacy rights. For more information, please visit the Responsible Gaming page.

8. Contact & Privacy Queries

8999be is committed to handling all privacy-related enquiries and complaints transparently and responsively. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Timeframe: We aim to acknowledge all privacy-related requests within 3 business days and to provide a substantive response within 30 calendar days. Where a request is complex or requires extended investigation, we will notify you of the extended timeframe.
• Identity Verification: To protect your data, we will ask you to verify your identity before processing any request relating to your personal data. This typically involves confirming your registered account details and, for sensitive requests, providing a copy of a valid identity document.